Product Description

Why You Should Attend

AI: Driving CX Transformation

It’s predicted that by 2020, digital technologies, including machine learning, artificial intelligence, and robotic automation will further augment the customer experience (CX) with innovative and personalised solutions. Organisations that are flexible and to openly embrace this model will emerge as masters of the customer experience (CX). UAE Strategy for Artificial Intelligence (AI), focuses on improving government performance by creating an innovative and highly-productive environment. The UAE has also appointed the country’s (and world’s) first Minister of State for Artificial Intelligence as part of its ambition to be at the forefront of the global technological revolution.
Augment your CX Journey in line with the Vision 2020 by leveraging :

· Machine Learning
· Artificial Intelligence
· Robotic Automation
· Chatbots & Cloud Based Platforms

Featuring an International CX Expert:

Dr. Osman Khan Founder and Director, Institute of Customer Management, UK
Author of the book “Getting Customers to Love your Brand”
Judging panel for the UK Customer Experience Award, UK Customer Service
Training Award, Theme Park & Visitor Attraction Award
Attend this Premier Conference and Gain Insights Into:
· Driving automation across CX by harnessing the true potential of AI
· Leveraging AI to provide a seamless customer journey
· Boosting customer engagement by utilising real-time insights and analytics
· Determining where to integrate AI within your CX strategy for improved revenue
· Augmenting your Omni-channel strategy to the next level with the latest chat bots

Key Topics

What is a seamless customer journey?
Adapting cutting edge innovations and upcoming trends that help shape the future of CX
Today’s Digital Boom: Importance of AI Technologies to Remain Competitive in the Market Place
Man vs Machine: The Importance of Maintaining a Human Touch within the use of Technology
Happy Customers: Improving Customers Loyalty by Leveraging AI & Cloud Based Platforms

As a sponsoring partner, there is a special 10% discount if you mention Institute of Customer Management when registering for the event.  Click here to find out more.