1. Top Trainers. Our trainers are carefully chosen, and have much experience working in the industry. While many companies compromise on the quality of the trainers, the Institute of Customer Management ensures that the best of the best trainers are available to deliver our training workshops. Many of the trainers also offer coaching and consulting services. The breadth of the knowledge along with the high level of expertise makes our trainers stand out from the rest of the crowd. Click here to see some of the lead trainers.
2. Flexible format. We are very flexible in the format of our trainings. Participants can take as little as a 1-day workshop all the way to a 2-week long programme. While the workshops normally last 1 to 2 weeks, participants can request to take a particular topic only (which may last 1 or 2 days). Participants can accumulate the credit and opt to take the other part of the training at a later date.
3. Delivery locations. Many of the training companies focus their work on one or a few locations. The Institute of Customer Management is committed to broadening the locations of our workshop delivery. This allows you to easily access our trainings, no matter where you are. Currently our trainings are held in a number of locations across the UK, Europe, Middle East, South East Asia, with further trainings planned for the US, Canada, Australia and Africa.
We also run out two week trainings across two cities. This allows us to enrich our training programme using the resources available in the cities. For instance, one of our programmes runs in Paris and Brussels. This allows the participant to experience the culture, business, and governance structures of two different cities in two different countries.
4. Use of hi-tech. As part of our commitment to the environment we are focusing on reducing paper. Consequently, we give our participants high-tech devices such as an iPad Pro or Mac Book Air, which comes loaded with all of the course material. This not only fulfils our purpose of reducing paper waste, but also the high-tech equipment is used in the trainings to run business simulations, case studies, and collaborative learning.