A master’s level programme taught like corporate training

This programme is taught using one of the most unique and exciting delivery formats. While the programme is master’s level, the modules (or courses) are taught like a training programme. Our face-to-face modules are taught in different cities across the globe on a bi-monthly basis. Every two months, for one week, you will head to a city of global eminence, where you will not only get to meet with other participants from around the world, but also get to learn how the local economy has adopted to customer experience management. Some of the cities where our programme will be taught include: Berlin, Boston, Dubai, Kuala Lumpur, London, Los Angles, and Shanghai.

You can also chose to take some, or all of the modules online. This means you can mix and match the modules. When your work allows you can join us on the face-to-face programmes. Alternatively you can continue taking the modules, which are taught online.

The post graduate programme can be completed in 18-24 months. However, due to work and family commitments, we allow participants up to three years to complete the programme.