Description
Overview
Most organisations aim at achieving excellence and being the very best in their operations with the prudent and transparentuseofresources. Itistherefore,necessaryfor the employees of such organisations to be armed with the techniques with which to enhance their performance transparentlyandaccountably. Thiscoursewillexposethe participants to these techniques and skills with which they can contribute to the efforts directed at enhancing their organisations’ performance and accountability.
Who to Attend
Senior and Middle Level Management Staff, Team Members, Heads of Departments, Sections, Unit, Chairmen, Secretaries of Committees and Task Forces.
Objectives
The objectives of the course are to:
• Introduce the participants to the elements of performance improvement and accountability.
• Equip participants with the techniques of, and skills for, performance improvement.
• Enable participants to use the techniques and skills to be acquired to improve performance and accountability in their organisations.
Outline
• Overview of Performance Improvement.
• Organisational Vision, Mission, Objectives and Values.
• Organisational Effectiveness.
• Key Performance Indicators
• Common Performance Improvement Errors and Biases.
• 360 Degree Reviews.
• Appraising Performance.
• Ethics, Accountability and Corruption.
• Management Accountability.
• Performance Management
• Measuring Corruption.
• Anti-Corruption Measures.
• Performance Improvement Checklist.
• Motivating Staff for Improved Performance.
• Managing Individual and Team Behaviour.
