Louis D’Lima is a highly successful global award winning and talented Freelance Learning & Development Management, Change Implementation and Business Consultant, with years of International, multi-cultural and quality experience within a modern Learning & Development and martial science environment.
Louis has a background in providing leadership and managing the implementation of his clients Learning and Development strategic goals; setting up a ‘One Stop Shop’ Training and Development system and process, working in partnership with clients and stakeholders providing bespoke Training and Development support to all.
Louis is adept at developing and implementing effective business strategies and solutions towards reducing costs and providing strategic leadership that has enabled the rapid growth of start-up and major client companies especially in unstructured environments.
Louis is an effective creative systems thinker and problem solver who consistently identifying new business opportunities whilst formulating and reporting strategic plans at main board levels to his clients.
Louis has a Bachelor’s Degree in commerce, he is a certified professional in ‘Training Practices’ accredited by the Chartered Institute of Professional Development (CIPD). He is a ‘Project Management Associate’, accredited by the Association of Project Management (APM). He is also an accredited Manager by the Institute of Leadership & Management (ILM).
Louis is an Inspirational & Motivational Speaker who knows that It’s all about the charm; the charismatic and humble approach of understanding that to be a success in business and in life, it’s not what’s on the outside it’s about having a positive mind-set and a sense of self wellbeing from within.
Louis is always looking to make a continued significant contribution within an innovative Learning & Development environment to any potential client globally.
Imad Guenane, has extensive experience teaching and training at various levels. He has experience of working in highly dynamic, challenging and diverse learning environments. Imad is an expert in international Marketing and International Business Management. He has been training staff on a variety of topics including, personal academic tutoring, quality insurance, student engagement, supporting learning and designing and planning Learning activities. Among other programmes, Mr. Guenane has designed training programs for marketing and management which include, fashion marketing strategy, branding, consumer behaviour in the fashion industry, customer retention and loyalty. The International Business Management training programmes he has delivered on include: cross-cultural management, team building, time management, managing crisis at work, personal and professional development, leadership skills and appraisal technique. Mr. Guenane, uses state of the art training techniques (based on the training requirements), which include business simulations, case study discussions, etc. He also has taught at both the undergraduate as well as the postgraduate levels (MBA and MA) in a number of universities across London.
Dr. Osman Khan, is one of the pioneering Customer Experience and Loyalty experts in the world and has written several best selling books. His thoughts, ideas and Customer Experience Management (CEM) models have transformed thinking in this space across the globe.
Dr. Khan is foremost an academic, and holds an MBA and a PhD in Marketing.
He has worked with numerous global companies as a consultant, trainer, researcher and as a member of the marketing team, including working as a C-Suite Executive at several companies in the UK, as a Director of MBA Programmes at a top London University and serving on the management boards of Consulting, Training, and Tech firms across Europe, the US and the Middle East.
Today Dr Khan works with companies around the globe, from start-ups to Fortune 500 and FTSE 50 companies to improve their business performance, as well as helping firms in the UK and USA in improve customer loyalty, increase sales, and reassesses their strategic marketing goals.
Dr. Khan won the prestigious Times Higher Education award and has taught at some of the world’s leading educational establishments including Harvard. He has published four books at the European Centre for Best Practice Management and his latest book “Getting Customer to Love Your Brand” is available on Amazon.
Clare Muscutt is one of the world’s leading experts in Customer Experience and specialises in customer-led service design and business transformation. Clare’s career started ‘on the shop floor’ working in the hospitality industry whilst completing her Masters in Marketing at the University of Birmingham. She spent her early days in General Management, running hotels and restaurants at the tender age of 23, and went on to hold a number of senior customer focussed leadership roles in FTSE 100 organisations, working with and for some of the UK’s best-known brands including: M&S, British Airways and Premier Inn before heading up Customer Experience at the UK’s second largest retailer, Sainsbury’s.
Clare made the brave decision to quit a successful corporate career to branch out on her own, starting-up her own consultancy business, CMXperience LTD, from her kitchen at home, and now works with a diverse range of clients, ranging from start-ups looking to grow, to public-sector organisations looking to re-design national government services. Her status as a thought-leader and influencer has also led to public speaking, regularly travelling the world to inspire others and share her insight at conferences and marketing events across Europe, Africa, the US and Asia Pacific.
Clare has won numerous awards including being the first woman to win UK Customer Experience Professional of the Year, endorsing her for her creative forward-thinking approach and impressive commercial results and recently featured in Fabulous & Fearless.
Patrick O’Keefe is a sales training expert that brings over 20 years of experience in B2B & B2C sales, sales management, and corporate sales consulting. His enthusiasm for helping others grow, transition into new sales, or sales management roles shows in his unique ability to coach to the specific needs of a group and/or individual.
Mr. O’Keefe’s most recent experience involved performing as a key member of the sales and sales management team for a UK based professional services company that expanded to the US market. During his involvement they were able to rank in the top 12% of the INC 500’s list for fastest growing companies. This happened within 3 years from the company’s launch.
Other sales, management, and consulting industry experience include:
- SAAS
- Professional Services
- Automotive
- Real Estate
- Consulting
- Media
- Direct Marketing
- Freight
When Patrick is not teaching sales he spends his time kart racing, exploring new cultures, or touring the globe with his wife and son while travel blogging. His passion for learning never stops!
Ambassador Mile Vasic is an experienced executive manager with several decades of experience in managing different lucrative and non-lucrative systems. Known for his strategic and focused approach he has extensive experience in limiting risk, creating effective teams, managing people and processes, establishing creative strategies for optimizing internal operations and fostering employee satisfaction, financial returns, external customer service, and output.
Currently serving as the Ambassador of Bosnia to Romania, Dr. Mile has served as the VC/Rector in two universities in Bosnia. Dr. Mile Vasic is a specialist in HR, Leadership and Governance.