The British Master’s Degree in Customer Experience Management
Design, Develop & Implement -> Great Experiences
We are the world’s first Master’s level qualification focused only on Customer Experience Management! The MSc in Customer Experience Management / MBA in CX is a unique programme, designed for individuals who wish to excel in designing, developing and implementing great experiences for their customers, employees, partners and stakeholders.
Taught by some of the leading faculty in the world, participants will gain an unparalleled level of insight and knowledge.
Course Details:
An overview of the programme
The Master’s in Customer Experience can completed either as a MSc degree or an MBA. The MSc is designed for those who don’t have any work experience or for those that wish to pursue further studies, such as an MPhil, or PhD degree. The MBA is for working professionals who have at least a few years of work experience. Our modules are designed to give you the greatest knowledge in developing a rich understanding of customer experience. The modules are taught using the latest teaching and learning methodologies, similar to ones used at the world’s leading business schools. We use Case Studies, Multimedia based Computer Simulations, and Field Studies as three of our key learning methodologies. In addition the these, we also bring in guest speakers to supplement our discussions. Furthermore, we engage in field study tours to organisations to learn first hand how they have been designing and implementing exciting experiences.
Programme Delivery:
A master’s level programme taught like corporate training
This programme is taught using one of the most unique and exciting delivery formats. You can chose to study for the full programme online, or face to face. While the programme is master’s level, the face-to-face modules (or courses) are taught like a training programme. Our face-to-face modules are taught in different cities across the globe on a bi-monthly basis. Every two months, for one week, you will head to a city of global eminence, where you will not only get to meet with other participants from around the world, but also get to learn how the local economy has adopted to customer experience management. Some of the cities where our programme will be taught include: Berlin, Boston, Dubai, Kuala Lumpur, London, Los Angles, and Shanghai.
You can also chose to take some, or all of the modules online. This means you can mix and match the modules. When your work allows you can join us on the face-to-face programmes. Alternatively you can continue taking the modules, which are taught online.
The MSc/MBA programme can be completed in 18-24 months.