Advance your career with affordable postgraduate programmes from the Institute of Customer Management.
Why Study with ICM?
Study Free
Watch full MBA & MSc lectures anytime.
Upgrade for Credit
Earn Master’s-level credit & ICM PG Diploma.
Global Faculty
Learn from international academics & experts.
UK University Pathways
Progress to MBA/MSc top-ups (in development).
Our Programmes
Online MBA
Develop strategic leadership and decision-making skills for the modern business world.
- 8-week modules
- Choose your faculty
- Earn PG Diploma credit
MSc in Customer Experience Management
Master customer-centric strategy, analytics, service design and CX innovation.
- Industry-led curriculum
- Rolling intakes
- Flexible online format
How It Works
1. Start Free
Watch full lecture videos anytime.
2. Register
Create your ICM account to track progress.
3. Upgrade
Pay per module to earn Master’s-level credit.
4. Progress
Top up to a UK MBA/MSc degree.
Join Our Global Faculty
Teach motivated MBA & MSc students worldwide. Upload your lectures once and earn for every student who upgrades for credit.
Academic Pathways
From ICM Postgraduate Diploma to a full UK MBA or MSc top-up.
*University partnerships currently being finalised.